FAQ

Frequently Asked Questions

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What types of appliances do you repair?

Empire Appliances Repair services a wide range of household appliances, including refrigerators, freezers, washers, dryers, dishwashers, ovens, ranges, cooktops, microwaves, ice makers, garbage disposals, range hoods, wine and beverage coolers, trash compactors, and washer-dryer combo units. We also provide appliance installation and replacement services.

What appliance brands do you service?

We work with many major appliance brands as well as high-end and luxury manufacturers. Our high-end appliance service includes brands such as Sub-Zero, Wolf, Thermador, Miele, Viking, Monogram, JennAir, Bosch, Fisher & Paykel, Dacor, Gaggenau, Cove, Liebherr, True Residential and Bertazzoni. Contact us with your brand and model to confirm service availability.

What happens during an appliance repair appointment?

Our technician begins by inspecting the appliance and evaluating the reported problem. Diagnostic testing is performed as needed to identify the likely cause. We then explain the findings and recommended repair before proceeding with the approved work. After the repair, the appliance is checked for proper operation.

Do you diagnose the appliance before recommending a repair?

Yes. Many appliance problems can produce similar symptoms, so proper diagnosis is an important part of the repair process. We inspect and test applicable mechanical, electrical and electronic components to determine the source of the problem before recommending a repair.

Do you provide replacement parts for appliance repairs?

When a repair requires replacement components, the appropriate parts are selected based on the appliance brand, model and diagnosed problem. Parts availability can vary depending on the manufacturer, appliance age and specific component required.

Do you repair high-end and built-in appliances?

Yes. We provide specialized diagnostics and repair for many premium, luxury, built-in and integrated appliances. This includes refrigeration, cooking, dishwashing and other applicable appliance systems from leading high-end brands.

Do you provide appliance installation and replacement services?

Yes. We provide installation and replacement services for applicable refrigerators, dishwashers, washers, dryers, ranges, cooktops, microwaves and other household appliances. Installation requirements vary by appliance, so contact us with the appliance type and model for details.

What information should I provide when scheduling appliance repair?

Please provide the appliance type, brand, model if available, and a description of the problem you are experiencing. Error codes, unusual noises, leaks, temperature problems or other symptoms are also helpful. This information allows us to better understand the service request before the appointment.

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