Terms and Conditions
Last Updated: September 29, 2026
These Terms and Conditions (“Terms”) govern your use of the Empire Appliance Repair website at myappliances.repair, your submission of service requests through the website, and your participation in telephone, text message (SMS/MMS), and other communications with Empire Appliance Repair (“Empire Appliance Repair,” “we,” “us,” or “our”).
By using our website, submitting a service request, scheduling service, or communicating with us, you acknowledge and agree to these Terms.
Service Requests
You may request appliance repair service through our website, by telephone, text message, or through other available communication methods.
Submitting a service request does not necessarily guarantee an appointment, technician availability, repair completion, pricing, parts availability, or a specific arrival time.
We may contact you to obtain additional information about your appliance, service address, appliance problem, scheduling preferences, or other information reasonably necessary to process your request.
Text Messages and SMS Communications
When you provide your mobile phone number and consent to receive text messages from Empire Appliance Repair, you authorize us to send SMS/MMS messages to that number.
Messages may include:
- Responses to your service request;
- Appointment confirmations and reminders;
- Scheduling and rescheduling information;
- Technician arrival or service updates;
- Questions regarding your appliance or requested service;
- Estimates, invoices, or service-related information;
- Requests for feedback or reviews; and
- Other communications related to your relationship with Empire Appliance Repair.
Where you have separately provided any consent required by applicable law, we may also send promotional or marketing communications.
Message frequency may vary.
Message and data rates may apply.
Consent to receive text messages is not a condition of purchasing goods or services from Empire Appliance Repair.
SMS Consent and Automated Technology
Depending on the communication system we use, text messages may be sent using automated or semi-automated technology.
By providing your telephone number and expressly consenting to SMS communications, you represent that:
- You are at least 18 years old;
- You are the subscriber or customary user of the telephone number provided, or you are otherwise authorized to provide consent for that number;
- You understand that message and data rates may apply; and
- You understand that consent to receive text messages is not required as a condition of purchasing our services.
Your wireless carrier is not responsible for delayed or undelivered messages.
Opting Out of Text Messages
You may opt out of SMS communications at any time by replying STOP to a text message from Empire Appliance Repair.
After submitting a STOP request, you may receive a final confirmation message acknowledging your opt-out request.
You may reply HELP for assistance.
If you use multiple telephone numbers to communicate with us, you may need to opt out separately for each number.
Mobile Carrier Charges
Empire Appliance Repair does not charge you separately for receiving standard SMS communications from us. However, your wireless carrier’s standard message, data, or other charges may apply.
You are responsible for any charges imposed by your mobile carrier or service provider.
Please contact your wireless carrier if you have questions regarding your messaging or data plan.
Telephone Communications and Call Recording
When you contact Empire Appliance Repair by telephone, or when we contact you regarding a service request, appointment, or existing customer relationship, calls may be monitored or recorded for quality assurance, training, customer service, documentation, dispute resolution, and other legitimate business purposes where permitted by applicable law.
Where applicable law requires notice or consent before recording a telephone call, the required notice will be provided or consent obtained.
Accuracy of Information
You agree to provide accurate and reasonably complete information when requesting service.
This may include your name, telephone number, email address, service address, ZIP code, appliance information, and a description of the appliance problem.
Empire Appliance Repair is not responsible for delays, missed appointments, communication failures, or other issues caused by inaccurate, incomplete, or outdated information provided by a customer.
Estimates and Repair Services
Any preliminary pricing, estimate, or information provided before a technician inspects an appliance may be subject to change based on the actual condition of the appliance, required labor, diagnostic findings, parts, accessibility, and other circumstances discovered during service.
When applicable, specific repair charges, diagnostic fees, parts costs, warranties, and other service terms may be provided separately before or during service.
Nothing on this website should be interpreted as a guarantee that a particular appliance can be repaired or that replacement parts are available.
Appointment Times
Appointment times and service windows are estimates unless expressly stated otherwise.
Technicians may experience delays caused by previous appointments, traffic, parts availability, weather, emergencies, or circumstances outside our reasonable control.
We may contact you if an appointment needs to be delayed, rescheduled, or canceled.
Website Use
You agree to use our website only for lawful purposes.
You may not intentionally interfere with the website’s operation, attempt to gain unauthorized access to our systems, submit fraudulent service requests, impersonate another person, introduce malicious software, or use the website in a manner that violates applicable law.
Third-Party Services
Empire Appliance Repair may use third-party service providers to operate portions of our website and business, including website hosting, customer relationship management systems, telephone services, call tracking, SMS communications, analytics, advertising measurement, scheduling, and payment processing.
The availability and operation of certain features may therefore depend on third-party systems, Internet connectivity, cellular networks, and other services outside our direct control.
Privacy
Your use of our website and communications with Empire Appliance Repair are also subject to our Privacy Policy.
Our Privacy Policy explains how we collect, use, store, and disclose information, including information submitted through service-request forms and information associated with telephone, SMS, website, analytics, and advertising interactions.
Mobile telephone numbers, SMS opt-in information, and SMS consent are not sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes.
No Guarantee of Website or Communication Availability
Our website, telephone systems, text-message services, scheduling systems, and other electronic services are provided on an “as available” basis.
We do not guarantee that these services will always be uninterrupted, timely, secure, or error-free.
Messages may be delayed or fail to be delivered because of cellular carrier issues, Internet outages, software problems, device settings, network congestion, incorrect contact information, or other circumstances outside our reasonable control.
Disclaimer of Warranties
To the extent permitted by applicable law, the website and electronic communication services are provided on an “as is” and “as available” basis without warranties of any kind, whether express or implied.
Nothing in these Terms eliminates warranties or consumer rights that cannot legally be excluded or limited.
Any warranty applicable to a particular appliance repair, replacement part, or service may be governed by separate written service or warranty terms provided in connection with that service.
Limitation of Liability
To the extent permitted by applicable law, Empire Appliance Repair will not be liable for indirect, incidental, special, consequential, or punitive damages resulting solely from your use of, or inability to use, the website or electronic communication services.
Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law.
Intellectual Property
Unless otherwise stated, the content of the Empire Appliance Repair website, including text, graphics, logos, design elements, and other original materials, is owned by or licensed to Empire Appliance Repair and is protected by applicable intellectual property laws.
Website content may not be copied, reproduced, distributed, or commercially exploited without authorization, except as permitted by law.
Changes to These Terms
Empire Appliance Repair may modify these Terms periodically to reflect changes in our services, business practices, technologies, or applicable legal requirements.
Updated Terms will be posted on this website with a revised “Last Updated” date.
Your continued use of the website after updated Terms become effective constitutes acceptance of the revised Terms to the extent permitted by applicable law.
Governing Law
These Terms are governed by applicable federal law and the laws of the state in which Empire Appliance Repair operates, without regard to conflict-of-law principles, except where applicable law requires otherwise.
Contact Us
If you have questions regarding these Terms and Conditions, SMS communications, or our services, please contact us using the contact information provided on our website:
Empire Appliance Repair
Website: myappliances.repair