Privacy Policy
Last Updated: September 29, 2026
Empire Appliance Repair (“Empire Appliance Repair,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how we collect, use, store, and disclose information when you visit myappliances.repair, submit a service request, contact us by phone, email, text message, or otherwise interact with our services.
By using this website or providing information to Empire Appliance Repair, you acknowledge the practices described in this Privacy Policy.
Information We Collect
We may collect information that you voluntarily provide when requesting appliance repair service, contacting us, submitting a website form, communicating with us, or otherwise using our services.
This information may include:
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Name
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Phone number
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Email address
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Service address
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ZIP code
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Appliance type
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Appliance brand and model
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Description of the appliance problem
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Preferred appointment or service information
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Messages and other communications with us
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Information you provide during telephone calls or text-message conversations
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Other information you voluntarily provide
We may also automatically collect certain technical and usage information when you visit our website, including:
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IP address
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Browser type
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Device type
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Operating system
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Pages visited
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Date and time of visits
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Referring website or URL
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First landing page
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Advertising or campaign information
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UTM parameters
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Click identifiers
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Approximate geographic information derived from an IP address
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Interactions with forms, telephone numbers, advertisements, and other website elements
This information may be collected through cookies, analytics services, advertising platforms, call-tracking systems, and similar technologies.
How We Use Your Information
Empire Appliance Repair may use collected information to:
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Respond to service requests and inquiries;
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Schedule, confirm, manage, and provide appliance repair services;
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Contact you regarding your service request or appointment;
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Communicate with you by telephone, email, or text message;
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Maintain customer and service records;
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Provide customer support;
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Identify the advertising, website, search engine, or other source that resulted in your inquiry;
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Measure the effectiveness of our advertising and marketing;
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Improve our website, services, and customer experience;
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Prevent fraud, spam, abuse, and security threats;
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Maintain and operate our customer relationship management (“CRM”) systems;
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Comply with legal and regulatory obligations; and
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Protect our rights, property, customers, employees, and business.
Phone Calls and Call Recording
When you call Empire Appliance Repair, or when we call you in connection with a service request, calls may be monitored or recorded for customer service, training, quality assurance, documentation, dispute resolution, and business purposes where permitted by applicable law.
Where notice or consent is required by applicable law, we will provide the required notice or obtain the required consent before recording.
Text Messages and SMS Communications
If you provide your mobile telephone number and consent to receive text messages, Empire Appliance Repair may send you text messages related to your inquiry or services, including appointment confirmations, scheduling information, technician updates, service notifications, and other communications related to your request.
Message frequency may vary. Message and data rates may apply.
You may opt out of SMS communications at any time by replying STOP. You may reply HELP for assistance.
Consent to receive text messages is not a condition of purchasing goods or services.
We do not sell, rent, or share mobile telephone numbers, SMS opt-in information, or SMS consent with third parties or affiliates for their own marketing or promotional purposes.
We may disclose information to service providers that assist us in delivering text messages and operating our communications systems, but only as necessary to provide those services on our behalf.
Cookies and Tracking Technologies
Our website may use cookies, pixels, tags, scripts, and similar technologies to operate the website, understand how visitors use it, remember preferences, measure advertising performance, and identify how visitors reached our website.
These technologies may collect information such as your IP address, browser, device information, pages visited, referring source, advertising campaign, and interactions with our website.
You can configure your browser to block or delete cookies. Disabling certain cookies may affect some website functionality.
Analytics and Advertising
We may use third-party analytics, advertising, and measurement services to understand website traffic, measure advertising performance, and improve our marketing.
These services may use cookies, pixels, device identifiers, IP addresses, advertising identifiers, and similar technologies to collect information about interactions with our website.
Depending on the services enabled on our website, these providers may include companies that provide website analytics, search advertising, social-media advertising, call tracking, customer relationship management, hosting, and communications services.
Information collected by third-party services may also be subject to those providers’ respective privacy policies.
How We Share Information
Empire Appliance Repair does not sell personal information in exchange for money.
We may disclose personal information when reasonably necessary to operate our business and provide requested services, including to:
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Technicians, employees, contractors, and authorized service personnel;
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Website hosting and technology providers;
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Customer relationship management providers;
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Telephone, call-tracking, and communications providers;
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Email and SMS service providers;
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Analytics and advertising providers;
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Payment processors, if applicable;
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Professional advisers such as accountants, attorneys, or insurers; and
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Government authorities or other parties when required by law.
Service providers may receive information only as reasonably necessary to perform services on our behalf, subject to applicable agreements and legal requirements.
We may also disclose information if we reasonably believe disclosure is necessary to comply with applicable law, legal process, court orders, or government requests; investigate fraud or security issues; enforce our agreements; or protect the rights, safety, and property of Empire Appliance Repair, our customers, or others.
Advertising and Lead Attribution
When you contact Empire Appliance Repair after interacting with an advertisement, search result, social-media platform, referral website, or other marketing source, we may retain information identifying how you found us.
For example, we may store the referring website, landing page, advertising campaign, UTM parameters, click identifiers, and similar attribution information together with your customer or service-request record.
We use this information to understand which marketing channels generate customer inquiries, measure advertising effectiveness, and improve our services and advertising.
Data Retention
We may retain personal information for as long as reasonably necessary to provide services, maintain business and customer records, resolve disputes, enforce agreements, comply with legal obligations, prevent fraud, and support legitimate business operations.
Retention periods may vary depending on the type of information and the purpose for which it was collected.
Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, misuse, or destruction.
However, no website, Internet transmission, electronic storage system, or communication method can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of information transmitted to or stored by us.
Your Privacy Rights
Depending on where you reside and applicable law, you may have rights regarding your personal information, which may include the right to request access to, correction of, or deletion of certain personal information maintained about you.
California residents may also have additional rights under applicable California privacy laws.
We will not discriminate against you for exercising privacy rights available to you under applicable law.
Certain information may be retained when required or permitted by law, including information needed for legal, accounting, fraud-prevention, warranty, transaction, or business-record purposes.
Children’s Privacy
Our website and services are intended for adults seeking appliance repair services and are not directed to children under 13.
We do not knowingly collect personal information from children under 13 through our website. If we learn that such information has been collected, we may take reasonable steps to delete it.
Third-Party Websites
Our website may contain links to third-party websites or services. Empire Appliance Repair does not control the privacy practices of third-party websites and is not responsible for their content, security, or privacy practices.
We encourage users to review the privacy policies of third-party websites before providing personal information.
Business Transfers
If Empire Appliance Repair is involved in a merger, acquisition, sale, restructuring, financing, transfer of assets, or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable law.
Changes to This Privacy Policy
Empire Appliance Repair may update this Privacy Policy periodically to reflect changes to our business practices, technologies, services, or legal requirements.
When this Privacy Policy is updated, the revised version will be posted on this page with an updated “Last Updated” date.
Contact Us
If you have questions about this Privacy Policy or would like to submit a privacy-related request, please contact Empire Appliance Repair through the contact information provided on our website:
Empire Appliance Repair
Website: myappliances.repair